top of page

Shipping & Delivery

Shipping

BurnCo Firewood Shipping Policy

 

At BurnCo Firewood, we are committed to delivering the highest quality firewood to our customers with efficiency and care. Our shipping policy outlines the guidelines and procedures for shipping firewood orders to ensure a smooth and satisfactory experience for all.

 

Shipping Zones and Availability:

 

1. Domestic Shipping: We currently offer shipping services within the continental United States. Shipping rates and delivery times may vary depending on the destination.

 

2. International Shipping: At this time, we do not offer international shipping services. We apologize for any inconvenience this may cause.

 

Shipping Methods:

 

1. Standard Shipping: Most firewood orders are shipped via standard ground shipping services provided by our trusted carriers. Delivery times typically range from 3 to 7 business days, depending on the destination.

 

2. Expedited Shipping: For customers who require faster delivery, expedited shipping options may be available at an additional cost. Please contact our customer service team to inquire about expedited shipping rates and availability.

 

Shipping Rates:

 

1. Flat-Rate Shipping: We offer flat-rate shipping fees based on the weight and dimensions of the firewood order. Shipping rates are calculated at checkout and may vary depending on the destination and shipping method selected.

 

2. Free Shipping: From time to time, we may offer free shipping promotions on qualifying orders. Eligibility for free shipping will be indicated at checkout.

 

Order Processing Time:

 

1. Processing Time: Orders are typically processed and shipped within 1 to 3 business days of receiving payment, excluding weekends and holidays. Please note that processing times may vary during peak seasons or promotional periods.

 

Order Tracking:

 

1. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your order and estimated delivery date.

 

Shipping Restrictions:

 

1. Delivery Address: We require a valid shipping address to fulfill your order. Please ensure that the shipping address provided is accurate and complete to avoid delivery delays or returns.

 

2. Signature Requirement: Some orders may require a signature upon delivery. If you are unable to be present to sign for your order, please make arrangements for someone to accept the delivery on your behalf.

 

Shipping Damage or Loss:

 

1. Damage Claims: In the unlikely event that your firewood order arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with you to file a damage claim with the carrier and arrange for a replacement or refund, as appropriate.

 

Contact Us:

 

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Our dedicated customer service team is here to assist you and ensure your satisfaction.

 

Thank you for choosing BurnCo Firewood. We appreciate your business!

Delivery Policy

BurnCo Firewood Delivery Return Policy

 

At BurnCo Firewood, we strive to provide our customers with the highest quality firewood and exceptional service. If for any reason you are not satisfied with your delivered firewood, we offer a comprehensive return policy to ensure your complete satisfaction.

 

Delivery Inspection:

 

1. Upon Delivery: We ask that you inspect your firewood delivery upon arrival. If there are any visible signs of damage or discrepancies with your order, please notify the delivery personnel immediately.

 

2. Quality Assurance: Our firewood is carefully selected and prepared for delivery. If you believe the delivered firewood does not meet our quality standards, please contact us within 24 hours of delivery to report any issues.

 

Returns and Exchanges:

 

1. Damaged or Defective Products: If you receive firewood that is damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference.

 

2. Incorrect Order: If you receive an incorrect order or if there are missing items from your delivery, please notify us promptly. We will work to rectify the issue and ensure you receive the correct items.

 

How to Initiate a Return:

 

To initiate a return or exchange for delivered firewood, please follow these steps:

 

1. Contact our customer service team at [contact email/phone number] within 24 hours of delivery to report any issues.

2. Provide details about the nature of the problem, including photos if possible, to assist us in resolving the issue promptly.

3. Our customer service team will guide you through the return process and arrange for the pickup of the firewood, if necessary.

 

Refunds and Replacements:

 

- Refunds for returned firewood will be processed within 5-7 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.

- Replacements for damaged or defective firewood will be sent out as soon as possible, subject to product availability.

 

Important Notes:

 

- BurnCo Firewood reserves the right to refuse returns that do not meet the above criteria or if the return is initiated after the specified timeframe.

- Customers are responsible for ensuring access to the delivery location and providing accurate delivery instructions. Additional fees may apply for redelivery attempts due to customer error.

 

Contact Us:

 

If you have any questions or concerns about our delivery return policy, please don't hesitate to contact us. Our dedicated customer service team is here to assist you and ensure your complete satisfaction.

 

Thank you for choosing BurnCo Firewood. We appreciate your business!

bottom of page